Privacy Policy

1. INTRODUCTION

This Policy governs the collection, storage, processing, and transfer of personal data by Eagle Edge Labs ("Company", "we", "us", or "our"). It applies to all learners, visitors, and users of our educational services, digital platforms, and community spaces. We are committed to ensuring that your privacy is protected and that we process your data fairly and lawfully.

2. INFORMATION WE COLLECT

We collect data necessary to provide a premium and personalized educational experience, including:

• Identity & Contact: Full name, email address, mobile number, and billing address.
• Educational Data: Courses joined, assignment submissions, assessment performance, learning progress, and issued certificates.
• Community Participation: Posts, comments, and feedback shared within our private community groups or during live sessions.
• Technical Data: IP addresses, device identifiers, browser specifications, and platform interaction logs.

3. HOW WE USE INFORMATION

Your data is processed for specific, legitimate purposes, including:

• Course delivery, enrollment management, and issuance of certificates.
• Providing technical support and responding to inquiries.
• Fraud detection, prevention, and ensuring platform security.
• Compliance with legal obligations and regulatory requirements.
• Personalizing your learning experience and improving our curriculum.

4. PAYMENT & FINANCIAL DATA SECURITY

Financial transactions are facilitated through secure, PCI-DSS compliant third-party payment gateways. Eagle Edge Labs does NOT store, record, or have access to your sensitive financial credentials, including credit/debit card numbers, CVV, PIN, or UPI PIN. We only receive transaction status notifications to authorize service access. All refunds and cancellations are governed by our Refund & Cancellation Policy .

5. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies for the following purposes:

• Login Sessions: To keep you logged in and secure your account.
• Preferences: To remember your settings and personalized choices.
• Analytics: To understand how users interact with our platform and improve performance.
• Security: To detect and prevent unauthorized access or malicious activity.

You may choose to disable cookies through your browser settings; however, this may limit your access to certain features of our platform.

6. AI DISCLAIMER

Eagle Edge Labs may use Artificial Intelligence (AI) tools to support learning, content creation, research, and productivity. AI-generated outputs are provided for educational purposes only and may be inaccurate, incomplete, biased, or outdated. They should not be considered legal, financial, tax, medical, employment, or other professional advice. To the maximum extent permitted by applicable law, Eagle Edge Labs shall not be responsible for decisions made solely on AI-generated outputs without independent verification by the user.

7. LIVE SESSION RECORDINGS

By participating in our live workshops, masterclasses, or community calls, you provide explicit consent for the recording of these sessions. This participation constitutes consent to the capture of your audio, video, chat messages, and screen sharing. These recordings are used for educational playback for enrolled students, internal quality audits, and curriculum development.

8. THIRD-PARTY SERVICE PROVIDERS

We engage trusted third-party providers to facilitate our services, including Learning Management Systems (LMS), Payment Gateways, Cloud Infrastructure, Email Automation, Analytics Tools, and Video Hosting. We engage trusted third-party service providers, including Learning Management Systems (LMS), payment gateways, cloud infrastructure providers, email service providers, analytics providers, and video hosting platforms, to support our services. These providers maintain their own privacy policies and practices, and we encourage you to review them. Eagle Edge Labs is not responsible for the privacy practices of third-party services that are outside our control.

9. DATA SECURITY

We implement reasonable administrative, technical, and organizational safeguards designed to protect your personal information, including encryption, access controls, and other security measures appropriate to the nature of the information we process. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. Users are responsible for maintaining the confidentiality of their account credentials.

10. USER RIGHTS & GRIEVANCE REDRESSAL

In accordance with the DPDP Act, 2023, you possess the following rights. We may request reasonable information to verify your identity before processing requests relating to your personal data:

• Right to Access: Request a summary of your personal data and processing activities.
• Right to Correction: Rectify inaccurate or incomplete information.
• Right to Withdraw Consent: Revoke consent for data processing at any time.
• Right to Grievance Redressal: Resolve concerns through our Privacy Team.

11. RIGHT TO ERASURE & RETENTION

You may request the deletion of your personal data. Erasure is permanent. Upon processing, your access to all courses, platforms, and certificates will be terminated immediately with no possibility of recovery. We may retain certain records, including transaction records, invoices, taxation records, fraud prevention information, dispute resolution records, and information required under applicable law, even after account deletion.

12. CHILDREN'S PRIVACY

Our services are intended for users aged 18 and above. We do not knowingly collect personal data from minors. If a minor wishes to use our services, parental or legal guardian consent is required. If we become aware of data collection from a minor without such consent, we will take steps to delete the information.

13. MARKETING COMMUNICATIONS

We may contact you via Email, WhatsApp, or SMS regarding course updates, promotions, and newsletters. You may opt-out of these communications at any time using the 'unsubscribe' link provided in the messages or by contacting our Privacy Team. Even if you opt out of promotional communications, we may continue to send essential service-related communications such as course access details, payment confirmations, security notifications, and certificate updates.

14. INTELLECTUAL PROPERTY PROTECTION

All course materials, including but not limited to Videos, PDFs, Templates, AI Prompts, Playbooks, and curriculum designs, are the exclusive intellectual property of Eagle Edge Labs. Unauthorized reproduction, distribution, or commercial use is strictly prohibited and may result in suspension or termination of access, removal of content, and legal action where appropriate.

15. POLICY UPDATES

Eagle Edge Labs may update the Privacy Policy from time to time to reflect changes in services, technology, legal requirements, or business operations. Revised policies become effective upon publication on the website, and the "Last Updated" date reflects the most recent revision.

16. GOVERNING LAW

This Privacy Policy and your use of our platform shall be governed by and construed in accordance with the laws of India. Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of the courts in Gurugram, Haryana.

17. CONTACT OUR PRIVACY TEAM

For any queries or to exercise your data rights, please contact our designated Privacy Team:

Your access to and use of the Platform is also governed by our Terms of Use and Refund & Cancellation Policy, which should be read together with this Privacy Policy.